FAQ

There are many common questions that we recieve regarding the services we provide, advice on what products to use, or information on the latest in tiling technology. We have attempted to answer the most common questions in this section.

If you still have questions or would rather speak with one of our qualified specialists on the phone, please use the phone numbers on our contact page to connect with us at your earliest convenience. We look forward to being able to give you an excellent customer service experience

• Can anyone use our showroom?
• Absolutely. We are a wholesale distributor, but are more than happy to work with you during your selection and design process.
• Do I need an appointment to come in?
• No. However, you are more than welcome to make an appointment with one of our design team professionals.
• Does Keen Tile provide installation services?
• Keen Tile does not offer installation services. However, we will be happy to recommend a quality installer that specializes in your type of application.
• Is it important for me to use a certain installer?
• This is extremely important to the "finished" look and longevity of your product. Please take some time to consider someone right for your job. Many times this is not the least expensive person, but a mix of price and quality is certainly worth considering.
• What is the difference in Keen Tile and box stores?
• While we cannot speak for the box stores, Keen Tile offers only first quality material and is happy to offer exceptional advice, as well as design consulting and delivery services, all at a competitive price. We are also able to meet most any value concern you may have. When selecting hard surfaces for your home, it is imperative to use the correct products and high quality materials.
• Should I consider large or small tiles for my small area?
• It is a common misconception that small tiles go in small areas. In fact, the opposite is true. Larger tiles appear to make any room larger. This creates an open look and feel because of the fewer grout joints.
• What is the difference in glazed porcelain and ceramic tile?
• Porcelain is a harder, denser glaze on the body of the tile. However, ceramic will last a lifetime under normal conditions. Once a tile is installed, it cannot be determined if it is a porcelain glaze. Our recommendation is to go with the look you like the best and not to base your decision on if the product is porcelain or not.
• Can I have maintenance free grout?
• For a long time, grout has been a thorn in the side of homeowners. People tend to love their tile and hate their grout. Keen Tile offers the latest technology in grout; a premixed urethane product that never needs to be sealed! Come on in and let us show you a product that is low-maintenance, has superior stain resistance, crack-resistant flexibility, mold and mildew protection, and unmatched color consistency.
• Why should I consider natural stone?
• While many porcelain and ceramic tiles can look similar, no one tile can emulate natural stone completely. Stone offers natural variations from piece to piece. Whether you are looking for travertine, slate, limestone, or marble, Keen Tile offers a variety of natural stones in many different color options to suit any area of your home.
• How much maintenance is required with natural stone?
• Natural stone does require a sealer, which is a simple process when using a good quality sealer. We offer multiple sealers with different finish options. Our design professionals can explain the differences and help you select the proper sealer for your stone.
• When I shop around, why are there so many price differences in hard surface products?
• It is extremely important to use good first quality products when remodeling or building your home. Do not consider seconds or off-size material. This will not be pleasing to the installer or to you as a finished product. Hard surface should last a lifetime in your home. Keen Tile offers only the best of products, and is able to fit most any budget.